Warranty

All DŌST Bikes are covered by a limited 2-year warranty against manufacturing defects (Note: applies only to the original owner of the bike).
				We will replace or repair any components that are damaged/faulty and covered under warranty. Our Support Team will be available to assist you with any repairs. If necessary, we will direct you to a Local Bike Shop to have the repairs done for you. These costs are typically reimbursed by DŌST Bikes.

In general, items considered “consumable” are not covered as they are designed to wear out. These include brake pads, tires, tubes, spokes, chains etc. Please check with our online store or call us for availability should you require any of these parts.Items that may have been accidentally damaged are not covered under the warranty.

Items not covered under warranty

Terms & Conditions

FREE EXPRESS AIR SHIPPING TO U.S. AND CANADA – IN-STOCK BIKES ARE DELIVERED IN 2-3 DAYS FULLY ASSEMBLED
				We pride ourselves on providing the best overall customer experience from the time you place your order to the moment you receive your new DŌST eBike. Our priority is to ship your new eBike as quickly and as safely as possible. That’s why we’ve developed our own heavy-duty custom bike boxes to ensure nothing can be damaged en route and why we use only the most reliable shipping partners in the business. We recommend you keep the box for future transport or in case you need to return the bike (Note: we do not accept returns after 14 days). DŌST’s fulfillment center and headquarters is based in Port Coquitlam, BC, Canada. All our orders are shipped directly from our warehouse.
				Please note we do not ship to PO Boxes or APO/AFO addresses. If this affects you please contact us for a quote on shipping rates.
				INTERNATIONAL SHIPPING – At this time DŌST does not ship bikes outside of U.S. and Canada.
				Deliver Options:
				Option 1 – Delivery to Your Home
				We will deliver your bike to your home. The bikes are fully assembled and just needs the straightening of the handle bar and installation of the pedals. Assembly instructions are available on our website.
				Option 2 – Delivery to a Local Bike Shop
				If you would prefer to have a professional bike mechanic assemble and tune the bike we will be happy to make arrangements to have a Local Bike Shop near you do the work. We will have the bike delivered to the shop and assembled and tuned for you for a fee of $75 which will paid to the shop. (Note: The assembly fee is non-refundable should you choose to return the bike).
				Fulfilment
				Once payment is received most orders are fulfilled within 1 – 3 business days for all in-stock items at which point the package is transferred to our shipping partners and is available for tracking. Our insurance fully covers your package during shipment

Shipping

All DŌST Bikes are covered by a limited 2-year warranty against manufacturing defects (Note: applies only to the original owner of the bike).
					We will replace or repair any components that are damaged/faulty and covered under warranty. Our Support Team will be available to assist you with any repairs. If necessary, we will direct you to a Local Bike Shop to have the repairs done for you. These costs are typically reimbursed by DŌST Bikes.

Warranties

Here at DŌST we pride ourselves in selling quality eBikes and products. If for whatever reason you are unhappy with your purchase or maybe you want to change an order please contact us first to see if we can help in any way.
					ORDERED BUT NOT SHIPPED: If the bike was ordered but not shipped (including pre-orders), call us and we will make sure you are offered a 100% refund.
					SHIPPED AND WITHIN 14-DAY TRIAL PERIOD: Once a bike is received by the customer the 14-day Trial Period will begin. If for whatever reason you are unhappy with the bike during the trial period you may return it back to us in its original condition, packaging and contents for a full refund. Return shipping subject to a flat $200 fee unless transport is taken care of by the customer. Bikes that customers want to return must be in new condition and have less that 10 miles (16 km).
					 Unfortunately, we cannot accept returns on products after 14 days from date of receiving the shipment.

Return policy for eBikes

When we DO accept returns:
					If the accessory or part has not been used, it is clean of any dust or dirt and in the original packaging and condition as it was received.
					If the accessory or part was purchased within 30 days.
					All DŌST accessories and replacement parts are subject to a 10% restocking fee. The customer pays for the return shipping to the DŌST warehouse facility (address below). DŌST does not offer returns on USED accessories and parts except in extreme cases of the malfunction or breakage.
					Does NOT accept returns for following items:
					<ol>
						<li>Batteries</li>
						<li>Special Orders</li>
						<li>Sale Items</li>
						<li>Gifted Orders</li>
					</ol>
					For all returned items, the customer must first obtain written approval for the specific item(s) to be returned from DŌST. If DŌST receives an item(s) without prior written approval a refund will not be issued and the customer will be charged for the shipping of the item(s) back to their address.
					Once DŌST receives the item for return, an inspection of the item will be performed and the customer will be notified whether it has passed or not and whether they receive a refund, store credit or exchange.
					Please address all returns to:

					DŌST BIKES INC. c/o Return – #OrderNumber #1120 - 577 Nicola Ave Port Coquitlam BC V3B 0P2
					Please give us a heads up after you send your return by emailing <a href="mailto:info@dostbikes.com">info@dostbikes.com</a>. If possible, please provide a tracking number.

Return policy for accessories and replacement parts

USA We do not charge sales tax on bike orders from the United States.
					Canada In Canada all orders are subject to the following Federal and Provincial sales taxes:
					<table>
						<tbody>
							<tr>
								<td>Alberta</td>
								<td>5%</td>
							</tr>
							<tr>
								<td>British Columbia (BC)</td>
								<td>12%</td>
							</tr>
							<tr>
								<td>Manitoba</td>
								<td>12%</td>
							</tr>
							<tr>
								<td>New-Brunswick</td>
								<td>15%</td>
							</tr>
							<tr>
								<td>Newfoundland and Labrador</td>
								<td>15%</td>
							</tr>
							<tr>
								<td>Northwest Territories</td>
								<td>5%</td>
							</tr>
							<tr>
								<td>Nova Scotia</td>
								<td>15%</td>
							</tr>
							<tr>
								<td>Nunavut</td>
								<td>5%</td>
							</tr>
							<tr>
								<td>Ontario</td>
								<td>13%</td>
							</tr>
							<tr>
								<td>Prince Edward Island (PEI)</td>
								<td>15%</td>
							</tr>
							<tr>
								<td>Québec</td>
								<td>14.98%</td>
							</tr>
							<tr>
								<td>Saskatchewan</td>
								<td>11%</td>
							</tr>
							<tr>
								<td>Yukon</td>
								<td>5%</td>
							</tr>
						</tbody>
					</table>

Sales tax

You are responsible for your own actions while using an electric bike. DŌST Bikes Inc is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use of our eBikes. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.

Liability disclaimer

Please note that information regarding the expected range on a single charge on one of our eBikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an eBike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.

Bike performance

For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Pre-orders that are cancelled by a customer and not already shipped by DŌST Bikes will be 100% refundable. Pre-orders that are cancelled by a customer after shipment will be subject to a 10% processing fee.
					A backorder essentially allows you to reserve an eBike that is currently out of stock. It functions the same as a normal purchase, except your eBike will be shipped at a later date as specified on the product page. Pre-orders are typically for completely new products that are not yet released. Our backorder process is for eBikes that have already been available, but are temporarily out of stock.

Pre-orders/backorders & order/backorder cancellations

All DŌST riders should check their local laws and regulations before operating an electric bicycle. DŌST Bikes Inc is not responsible for any fines, and or punishments resulting from riders who do not follow their local laws and regulations.
					DŌST Bikes meet all US and Canadian regulations for eBikes. See below for details on each country.
					USA In the United States, our DŌST bicycles are street legal and classified as bicycles. Before riding your bike it is important to check your, state, county, and local laws to ensure you are riding legally.
					Canada In Canada, the regulations are fairly straightforward. An eBike has operable pedals, has an electric motor of 500 watts or less and has a maximum speed capability of 32 km/hr from the motor while riding on level ground. Be advised that in Canada, jurisdictions like municipalities and provinces may have specific regulations, so be sure to check in your local laws and regulations.

Are dost bikes street legal?

<section>
 <ol>
 <li>
 Shipping and Freight
 DŌST will cover the freight for all orders over 6 bikes.
 </li>
 <li>
 Payment Terms
 Payment for all product is made at time of delivery and the account must be in good standing. Payment via credit card will be subject to a 3% processing fee. Payment terms may be offered upon application and approval.
 <li>
 Parts and Warranty
 Parts are offered at a discounted dealer rate. DŌST will provide all warranty parts at no additional charge upon diagnostics of the issue at hand.
 </li>
 <li>
 Servicing, Repairs, and Labour
 By enrolling into our dealer program, the dealer agrees to provide service and repairs for all DŌST customers. For sales made by the dealer, the responsibility of the labour is provided by the dealership. For any pre-existing sales that have been made by DŌST, we will cover up to $50 /hr for the labour.
 </li>
 <li>
 Minimum Advertised Price (MAP) and Advertising Policy
 The dealer agrees to abide by the MAP for any DŌST product which shall not be less than the MSRP unless in instances of sales or promotions authorized by DŌST. MAP Pricing is established and may be adjusted by DŌST BIKES at its sole discretion.
 FOR PURPOSES OF THE MAP POLICY “ADVERTISING” IS ANY FORM OF ADVERTISING ON ANY MEDIA. MEDIA INCLUDING BUT NOT LIMITED TO TV, RADIO, FLYERS BROCHURES, MAGAZINES, BILLBOARDS, DIRECT MAIL, CATALOGS AND E-COMMERCE. HYPERTEXT TRANSFER PROTOCOL OR OTHER INTERNAL LINK TO A WEB BASED SHOPPING CART IS CONSIDERED ADVERTISING FOR THIS POLICY.
 </li>
 <li>
 Internet Reselling and Dropshipping Policy
 Internet reselling and dropshipping is prohibited. 
 </li>

 <li>
 Exclusivity and Territory
 DŌST provides the dealer an exclusive selling territory within an 8 km radius. 
 
 </li>

 <li>
 Branding and Logos
 All dealers should not modify, cover, replace, change or otherwise alter any DŌST BIKES branding on the bikes, including the DŌST BIKES name, the bike model name, and /or any other logos or names.
 
 </li>
 </ol>
 </section>

Dealer Terms of Service

Privacy Policy

Here at DŌST, your privacy is critically important to us.
					It is DŌST Bikes’s sincere policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://dostbikes.com (hereinafter, “us”, “we”, “DŌST Bikes”, “DŌST”, or “https://dostbikes.com”). We value your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to any collection of information from other sources we may offer.
					This Privacy Policy, together with the Terms and Conditions posted on our Website, set&nbsp;forth the general rules and policies governing your use of our Website. Depending on&nbsp;your activities when visiting our Website, you may be required to agree to additional&nbsp;terms and conditions.

DŌST Privacy Policy 

Like other website operators, DŌST Bikes collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. DŌST Bikes’s purpose in collecting non-personally identifying information is to better understand how DŌST Bikes’s visitors use its website. From time to time, DŌST Bikes may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. DŌST Bikes also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://dostbikes.com blog posts. DŌST Bikes only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personallyidentifying information as described below.

Website Visitors 

PIPEDA (the Personal Information Protection and Electronic Documents Act) states that we all have a right to transparency and use of the data flow of our information. In accordance with this law, DŌST Bikes as a company will keep some personal information either in the form of transactional information (credit cards, physical addresses, names, user names, email addresses, IP address) as provided by the customer. This same information may be provided by those leaving comments or reviews and other willing participants. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Our data is stored securely and digitally. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Any employee with a DŌST Bikes website login has access to this information. Sam Atakhanov is the designated Privacy Officer of DŌST Bikes and any concerns should be relayed to him. Contact information can be found at the bottom of this Privacy Policy.

In accordance with Canadian federal law PIPEDA 

Certain visitors to DŌST Bikes’s websites choose to interact with DŌST Bikes in ways that require DŌST Bikes to gather personally-identifying information. The amount and type of information that DŌST Bikes gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a user account at https://dostbikes.com&nbsp;to&nbsp;provide a username and email address.

Gathering of Personally-Identifying Information 

The security of your Personal Information is important to us, but remember that no&nbsp;method of transmission over the Internet, or method of electronic storage is 100%&nbsp;secure. While we strive to use commercially acceptable means to protect your Personal&nbsp;Information, we cannot guarantee its absolute security.

Security

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by DŌST Bikes and does not cover the use of cookies by any advertisers.

Links to External Sites 

Permission is granted to temporarily download one copy of the materials&nbsp;(information or software) on DŌST Bike’s web site for personal, non-commercial&nbsp;transitory viewing only. This is the grant of a license, not a transfer of title, and under&nbsp;this license you may not: modify or copy the materials; use the materials for any&nbsp;commercial purpose, or for any public display (commercial or non-commercial);&nbsp;attempt to decompile or reverse engineer any software contained on DŌST’s web site;&nbsp;remove any copyright or other proprietary notations from the materials; or transfer the&nbsp;materials to another person or “mirror” the materials on any other server. This license&nbsp;shall automatically terminate if you violate any of these restrictions and may be&nbsp;terminated by DŌST at any time. Upon terminating your viewing of these materials or&nbsp;upon the termination of this license, you must destroy any downloaded materials in&nbsp;your possession whether in electronic or printed format.

Use License

The materials on DŌST Bike’s web site are provided “as is”. DŌST Bikes makes no warranties, expressed or implied, and hereby disclaims and negates all other&nbsp;warranties, including without limitation, implied warranties or conditions of&nbsp;merchantability, fitness for a particular purpose, or non-infringement of intellectual&nbsp;property or other violation of rights. Further, DŌST does not warrant or make any&nbsp;representations concerning the accuracy, likely results, or reliability of the use of the&nbsp;materials on its Internet web site or otherwise relating to such materials or on any sites&nbsp;linked to this site.

Disclaimer

The materials appearing on DŌST’s web site could include technical, typographical, or&nbsp;photographic errors. DŌST does not warrant that any of the materials on its web site&nbsp;are accurate, complete, or current. DŌST may make changes to the materials contained&nbsp;on its web site at any time without notice. DŌST does not, however, make any&nbsp;commitment to update the materials.

Revisions and Errata

https://dostbikes.com uses the re-marketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example&nbsp;using the contact form to make an enquiry. This could be in the form of an&nbsp;advertisement on the Google search results page, or a site in the Google Display&nbsp;Network. Third-party vendors, including Google, use cookies to serve ads based on&nbsp;someone’s past visits. Of course, any data collected will be used in accordance with our&nbsp;own privacy policy and Google’s privacy policy.
					You can set preferences for how Google advertises to you using the Google Ad&nbsp;Preferences page, and if you want to you can opt out of interest-based advertising&nbsp;entirely by cookie settings or permanently using a browser plugin.

https://dostbikes.com uses Google AdWords for re-marketing

DŌST Bikes may collect statistics about the behavior of visitors to its website. DŌST&nbsp;Bikes may display this information publicly or provide it to others. However, DŌST Bikes&nbsp;does not disclose your personally-identifying information.

Aggregated Statistics

This site uses affiliate links and does earn a commission from certain links. This does&nbsp;not affect your purchases or the price you may pay.

Affiliate Disclosure

In no event shall DŌST Bikes or its suppliers be liable for any damages (including,&nbsp;without limitation, damages for loss of data or profit, or due to business interruption,)&nbsp;arising out of the use or inability to use the materials on DŌST Bike’s Internet site, even&nbsp;if DŌST Bikes or a DŌST Bikes authorized representative has been notified orally or in&nbsp;writing of the possibility of such damage. Because some jurisdictions do not allow&nbsp;limitations on implied warranties, or limitations of liability for consequential or incidental&nbsp;damages, these limitations may not apply to you.

Limitations

To enrich and perfect your online experience, DŌST Bikes uses “Cookies”, similar&nbsp;technologies and services provided by others to display personalized content,&nbsp;appropriate advertising and store your preferences on your computer.
					A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. DŌST Bikes uses cookies to help DŌST Bikes identify and track visitors, their usage of https://dostbikes.com, and their website access preferences. DŌST Bikes visitors who do not&nbsp;wish to have cookies placed on their computers should set their browsers to refuse&nbsp;cookies before using DŌST Bikes’s websites, with the drawback that certain features of&nbsp;DŌST Bikes’s websites may not function properly without the aid of cookies.
					By continuing to navigate our website without changing your cookie settings, you hereby&nbsp;acknowledge and agree to DŌST Bikes’s use of cookies.

Cookies

Those who engage in transactions with DŌST Bikes – by purchasing DŌST Bikes’s&nbsp;services or products, are asked to provide additional information, including as&nbsp;necessary the personal and financial information required to process those transactions.&nbsp;In each case, DŌST Bikes collects such information only insofar as is necessary or&nbsp;appropriate to fulfill the purpose of the visitor’s interaction with DŌST Bikes. DŌST&nbsp;Bikes does not disclose personally-identifying information other than as described&nbsp;below. And visitors can always refuse to supply personally-identifying information, with&nbsp;the caveat that it may prevent them from engaging in certain website-related activities.

E-commerce

Although most changes are likely to be minor, DŌST Bikes may change its Privacy&nbsp;Policy from time to time, and in DŌST Bikes’s sole discretion. DŌST Bikes encourages&nbsp;visitors to frequently check this page for any changes to its Privacy Policy. Your&nbsp;continued use of this site after any change in this Privacy Policy will constitute your&nbsp;acceptance of such change.

Privacy Policy Changes

If you have any questions about this Privacy Policy, please contact us via postal address.
					DŌST BIKES INC. c/o Return – #OrderNumber #1120 - 577 Nicola Ave Port Coquitlam BC V3B 0P2

Contact Information

Shipping Policy

<h4>FREE EXPRESS AIR SHIPPING TO U.S. AND CANADA – IN-STOCK BIKES ARE DELIVERED IN 2-7 DAYS FULLY ASSEMBLED</h4>
					We pride ourselves on providing the best overall customer experience from the time you place your order to the moment you receive your new DŌST eBike. Our priority is to ship your new eBike as quickly and as safely as possible. That’s why we’ve developed our own heavy-duty custom bike boxes to ensure nothing can be damaged en route and why we use only the most reliable shipping partners in the business. We recommend you keep the box for future transport or in case you need to return the bike (Note: we do not accept returns after 14 days). DŌST’s fulfillment center and headquarters is based in Port Coquitlam, BC, Canada. All our orders are shipped directly from our warehouse.
					Please note we do not ship to PO Boxes or APO/AFO addresses. If this affects you please contact us for a quote on shipping rates.

Shipping Policy 

At this time DŌST does not ship bikes outside of U.S. and Canada.
					<h4>Deliver Options:</h4>
					<h4>Option 1 – Delivery to Your Home</h4>
					We will deliver your bike to your home. The bikes are fully assembled and just needs the straightening of the handle bar and installation of the pedals. Assembly instructions are available on our website.
					<h4>Option 2 – Delivery to a Local Bike Shop</h4>
					If you would prefer to have a professional bike mechanic assemble and tune the bike we will be happy to make arrangements to have a Local Bike Shop near you do the work. We will have the bike delivered to the shop and assembled and tuned for you for a fee of $75 which will paid to the shop. (Note: The assembly fee is non-refundable should you choose to return the bike).
					<h4>Fulfilment</h4>
					Once payment is received most orders are fulfilled within 1 – 3 business days for all in-stock items at which point the package is transferred to our shipping partners and is available for tracking. Our insurance fully covers your package during shipment.

International Shipping

Return Policy

Here at DŌST we pride ourselves in selling quality eBikes and products. If for whatever reason you are unhappy with your purchase or maybe you want to change an order please contact us first to see if we can help in any way.&nbsp; <h4>Returns - BC E-Bike Rebate Program</h4>We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final. <h4>Exchanges - BC E-Bike Rebate Program</h4>If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

Refund & Return Policy 

<h4>Ordered but not shipped:</h4>
					If the bike was ordered but not shipped (including pre-orders), call us and we will make sure you are offered a 100% refund.
					<h4>Shipped and within 14-day Trial Period:</h4>
					Once a bike is received by the customer the 14-day Trial Period will begin. If for whatever reason you are unhappy with the bike during the trial period you may return it back to us in its original condition, packaging and contents for a full refund. Return shipping subject to a flat $200 fee unless transport is taken care of by the customer. Bikes that customers want to return must be in new condition and have less that 10 miles (16 km). Unfortunately, we cannot accept returns on products after 14 days from date of receiving the shipment.

EBikes

<h4>When we DO accept returns:</h4>
					If the accessory or part has not been used, it is clean of any dust or dirt and in the original packaging and condition as it was received. If the accessory or part was purchased within 30 days. All DŌST accessories and replacement parts are subject to a 10% restocking fee. The customer pays for the return shipping to the DŌST warehouse facility (address below). DŌST does not offer returns on USED accessories and parts except in extreme cases of the malfunction or breakage.
					<h4>When we DO NOT accept returns for the following items:</h4>
					1. Batteries
					2. Special Orders
					3. Sale Items
					4. Gifted Orders
					For all returned items, the customer must first obtain written approval for the specific item(s) to be returned from DŌST. If DŌST receives an item(s) without prior written approval a refund will not be issued and the customer will be charged for the shipping of the item(s) back to their address.
					Once DŌST receives the item for return, an inspection of the item will be performed and the customer will be notified whether it has passed or not and whether they receive a refund, store credit or exchange.
					Please address all returns to:
					DŌST BIKES INC. c/o Return – #OrderNumber #1120 - 577 Nicola Ave Port Coquitlam BC V3B 0P2
					Please give us a heads up after you send your return by emailing <a href="mailto:info@dostbikes.com">info@dostbikes.com</a>. If possible, please provide a tracking number.