Return & Refund Policy
Here at DŌST we pride ourselves in selling quality e-bikes and products. If for whatever reason you are unhappy with your purchase or maybe you want to change an order please contact us first to see if we can help in any way.
Ordered but not shipped:
If the bike was ordered but not shipped (including pre-orders), call us and we will make sure you are offered a 100% refund.
Shipped and within 14-day Trial Period:
Once a bike is received by the customer the 14-day Trial Period will begin. If for whatever reason you are unhappy with the bike during the trial period you may return it back to us in its original condition, packaging and contents for a full refund. Bikes that customers want to return must be in new condition and have less that 10 miles (16 km). Unfortunately, we cannot accept returns on products after 14 days from date of receiving the shipment.
When we DO accept returns:
If the accessory or part has not been used, it is clean of any dust or dirt and in the original packaging and condition as it was received. If the accessory or part was purchased within 30 days. All DŌST accessories and replacement parts are subject to a 10% restocking fee. The customer pays for the return shipping to the DŌST warehouse facility (address below). DŌST does not offer returns on USED accessories and parts except in extreme cases of the malfunction or breakage.
Does NOT accept returns for following items:
2. Special Orders
3. Sale Items
4. Gifted Orders
For all returned items, the customer must first obtain written approval for the specific item(s) to be returned from DŌST. If DŌST receives an item(s) without prior written approval a refund will not be issued and the customer will be charged for the shipping of the item(s) back to their address.
Once DŌST receives the item for return, an inspection of the item will be performed and the customer will be notified whether it has passed or not and whether they receive a refund, store credit or exchange.
Please address all returns to:
DŌST BIKES INC.
c/o Return – #OrderNumber
580 Nicola Ave, Unit 2150
Port Coquitlam BC
Please give us a heads up after you send your return by emailing firstname.lastname@example.org. If possible, please provide a tracking number.