Terms & Conditions
SHIPPING & Delivery
WARRANTIES
All DŌST Bikes are covered by a limited 2-year warranty against manufacturing defects (Note: applies only to the original owner of the bike).
We will replace or repair any components that are damaged/faulty and covered under warranty. Our Support Team will be available to assist you with any repairs. If necessary, we will direct you to a Local Bike Shop to have the repairs done for you. These costs are typically reimbursed by DŌST Bikes.
ITEMS NOT COVERED UNDER WARRANTY
In general, items considered “consumable” are not covered as they are designed to wear out. These include brake pads, tires, tubes, spokes, chains etc. Please check with our online store or call us for availability should you require any of these parts.
RETURN POLICY FOR EBIKES
RETURN POLICY FOR ACCESSORIES AND REPLACEMENT PARTS?
- Batteries
- Special Orders
- Sale Items
- Gifted Orders
Sales Tax
USA
We do not charge sales tax on bike orders from the United States.
Canada
In Canada all orders are subject to the following Federal and Provincial sales taxes:
Alberta | 5% |
British Columbia (BC) | 12% |
Manitoba | 12% |
New-Brunswick | 15% |
Newfoundland and Labrador | 15% |
Northwest Territories | 5% |
Nova Scotia | 15% |
Nunavut | 5% |
Ontario | 13% |
Prince Edward Island (PEI) | 15% |
Québec | 14.98% |
Saskatchewan | 11% |
Yukon | 5% |
Liability Disclaimer
You are responsible for your own actions while using an electric bike. DŌST Bikes Inc is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use of our eBikes. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.
BIKE PERFORMANCE
Please note that information regarding the expected range on a single charge on one of our eBikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an eBike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.
PRE-ORDERS/BACKORDERS AND PRE-ORDER/BACKORDER CANCELLATIONS
Are DŌST Bikes street legal?
All DŌST riders should check their local laws and regulations before operating an electric bicycle. DŌST Bikes Inc is not responsible for any fines, and or punishments resulting from riders who do not follow their local laws and regulations.
DŌST Bikes meet all US and Canadian regulations for eBikes. See below for details on each country.
USA
In the United States, our DŌST bicycles are street legal and classified as bicycles. Before riding your bike it is important to check your, state, county, and local laws to ensure you are riding legally.
Canada
In Canada, the regulations are fairly straightforward. An eBike has operable pedals, has an electric motor of 500 watts or less and has a maximum speed capability of 32 km/hr from the motor while riding on level ground. Be advised that in Canada, jurisdictions like municipalities and provinces may have specific regulations, so be sure to check in your local laws and regulations.