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1

Shipping

Our priority is to ship your new bike as quickly and as safely as possible. That’s why we’ve developed our own heavy-duty custom bike boxes to ensure nothing can be damaged en route and why we use only the most reliable shipping partners in the business. We recommend you keep the box for future transport or in case you need to return the bike (Note: we do not accept returns after 14 days).

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Delivery times

All bikes will be shipped directly from our warehouse in Port Coquitlam, BC, Canada. Delivery times will vary depending on where you are located. The following are typical delivery times:

Ground: 3-5 business days

Please note that we do not currently ship to Alaska and Hawaii, nor do we ship to PO Boxes or APO/AFO addresses. If this affects you please contact us for a quote on shipping rates.

Cutoff ship times are 1 pm Pacific Standard Time for standard shipments (ground).

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Return policy for eBikes

When we DO accept returns:

If the bike was ordered but not shipped (excluding pre-orders), you will be charged a 10% processing fee.

If the bike was purchased within 14 days and still sealed in its original box unopened, or has not been used and is in the same packaging and condition as it was received.

Once a bike is shipped, all returns are subject to a shipping fee of $175 plus a restocking fee of 25% (this is withheld from refund). Unfortunately, we cannot accept returns on products after 14 days from date of receiving the shipment.

Please see Section 14 for Pre-order return information.

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DŌST does not offer returns on the items listed below:

  • Batteries
  • Special Orders
  • Sale Items
  • Gifted Orders

For all returned items, the customer must first obtain written approval for the specific item(s) to be returned from DŌST. If DŌST receives an item(s) without prior written approval a refund will not be issued and the customer will be charged for the shipping of the item(s) back to their address.

Once DŌST receives the item for return, an inspection of the item will be performed and the customer will be notified whether it has passed or not and whether they receive a refund, store credit or exchange.

Please address all returns to:
DŌST BIKES INC.
c/o Return – #OrderNumber
580 Nicola Ave, Unit 2150
Port Coquitlam BC
V3B 0C7

Please give us a heads up after you send your return by emailing [email protected]. If possible, please provide a tracking number. 

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Items Not Covered Under Warranty

In general, items considered “consumable” are not covered as they are designed to wear out. These include batteries, brake pads, tires, tubes, spokes, chains etc. Please check with our online store for availability should you require any of these parts.

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Sales Tax

USA
We do not charge sales tax on bike orders from the United States. 

Canada
In Canada all orders are subject to the following Federal and Provincial sales taxes:

Alberta 5%
British Columbia (BC) 12%
Manitoba 12%
New-Brunswick 15%
Newfoundland and Labrador 15%
Northwest Territories 5%
Nova Scotia 15%
Nunavut 5%
Ontario 13%
Prince Edward Island (PEI) 15%
Québec 14.98%
Saskatchewan 11%
Yukon 5%

 

7

Liability Disclaimer

You are responsible for your own actions while using an electric bike. DŌST Bikes Inc is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.

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Fulfillment

Once payment is received most orders are fulfilled within 1 – 3 business days at which point the package is transferred to our shipping partners and is available for tracking. Our insurance fully covers your package during shipment.

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Delivery Options

Option 1 – Delivery to Your Home
We will deliver your bike to your home via UPS Ground free of charge anywhere in the continental USA or Canada (Alaska and Hawaii customers please contact us for delivery costs). You will be responsible for the final assembly of the bike as described in the previous section under Assembly.

 

Option 2 – Delivery to a Local Bike Shop
If you would prefer to have a professional bike mechanic assemble the bike we will be happy to make arrangements to have a Local Bike Shop near you do the work. We will have the bike delivered to the shop and assembled for you for a fee of $75. (Note: The assembly fee is non-refundable should you choose to return the bike).

 

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What is the return policy for DŌST accessories and replacement parts?

When we DO accept returns:
If the accessory or part has not been used, it is clean of any dust or dirt and in the original packaging and condition as it was received.

If the accessory or part was purchased within 30 days.

All DŌST accessories and replacement parts are subject to a 25% restocking fee. The customer pays for the return shipping to the DŌST warehouse facility (address below). DŌST does not offer returns on USED accessories and parts except in extreme cases of the malfunction or breakage.

 

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Warranties

All DŌST Bikes are covered by a limited 2-year warranty against manufacturing defects (Note: applies only to the original owner of the bike).

We will replace any components that are damaged/faulty and covered under warranty. Our Support Team will be available to assist you with any repairs. If necessary, we will direct you to a Local Bike Shop to have the repairs done for you. These costs are typically reimbursed by DŌST Bikes.

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Bike Performance

Please note that information regarding the expected range on a single charge on one of our ebikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.

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Pre-Orders/Backorders and Pre-Order/Backorder Cancellations

For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Pre-orders that are cancelled by a customer and not already shipped by DŌST Bikes will be fully refundable. Pre-orders that are cancelled by a customer after shipment will be subject to a 10% processing fee plus a $175 shipping fee.

A backorder essentially allows you to reserve an ebike that is currently out of stock. It functions the same as a normal purchase, except your ebike will be shipped at a later date as specified on the product page. Pre-orders are typically for completely new products that are not yet released. Our backorder process is for ebikes that have already been available, but are temporarily out of stock.

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Are DŌST Bikes street legal?

All DŌST riders should check their local laws and regulations before operating an electric bicycle. DŌST Bikes Inc is not responsible for any fines, and or punishments resulting from riders who do not follow their local laws and regulations.

DŌST Bikes meet all US and Canadian regulations for eBikes. See below for details on each country.

 

USA
In the United States, our DŌST bicycles are street legal and classified as bicycles. Before riding your bike it is important to check your, state, county, and local laws to ensure you are riding legally.

Canada
In Canada, the regulations are fairly straightforward. An eBike has operable pedals, has an electric motor of 500 watts or less and has a maximum speed capability of 32 km/hr from the motor while riding on level ground. Be advised that in Canada, jurisdictions like municipalities and provinces may have specific regulations, so be sure to check in your local laws and regulations.