Dōst symbol

Successfully added to cart

View cart
1

Shipping Policy

FREE EXPRESS AIR SHIPPING TO U.S. AND CANADA – IN-STOCK BIKES ARE DELIVERED IN 2-3 DAYS FULLY ASSEMBLED

We pride ourselves on providing the best overall customer experience from the time you place your order to the moment you receive your new DŌST eBike. Our priority is to ship your new eBike as quickly and as safely as possible. That’s why we’ve developed our own heavy-duty custom bike boxes to ensure nothing can be damaged en route and why we use only the most reliable shipping partners in the business. We recommend you keep the box for future transport or in case you need to return the bike (Note: we do not accept returns after 14 days). DŌST’s fulfillment center and headquarters is based in Port Coquitlam, BC, Canada. All our orders are shipped directly from our warehouse.

Please note we do not ship to PO Boxes or APO/AFO addresses. If this affects you please contact us for a quote on shipping rates.

2

INTERNATIONAL SHIPPING

At this time DŌST does not ship bikes outside of U.S. and Canada.

Deliver Options:

Option 1 – Delivery to Your Home

We will deliver your bike to your home. The bikes are fully assembled and just needs the straightening of the handle bar and installation of the pedals. Assembly instructions are available on our website.

Option 2 – Delivery to a Local Bike Shop

If you would prefer to have a professional bike mechanic assemble and tune the bike we will be happy to make arrangements to have a Local Bike Shop near you do the work. We will have the bike delivered to the shop and assembled and tuned for you for a fee of $75 which will paid to the shop. (Note: The assembly fee is non-refundable should you choose to return the bike).

Fulfilment

Once payment is received most orders are fulfilled within 1 – 3 business days for all in-stock items at which point the package is transferred to our shipping partners and is available for tracking. Our insurance fully covers your package during shipment.